Privacy Policy

ArenaLive provides basketball match information, accounts and support services at arenalive.stream. This policy explains how we handle personal information when you browse our website, register or sign in, follow basketball schedules, or send a support request. We seek to collect only information relevant to running these services. This policy applies to our website; linked third-party viewing platforms operate under their own privacy notices.

If you create an account, arenalive may process your username, email address, display name and authentication data. Passwords are handled through arenalive authentication mechanisms; please do not send passwords through the contact form.

When you contact us, we receive the name, email, enquiry category, message and any optional match-page URL that you provide. Contact form abuse prevention temporarily uses a salted identifier derived from network or browser information. Hosting, arenalive or enabled security services may also process IP addresses, device/browser details, request records and session cookies. The precise technical logs and analytics collected depend on services enabled on the production website.

We use relevant information to provide account registration, authentication, password recovery, user support and requested corrections to match information. Submitted contact details allow us to reply to your enquiry; any match link helps us identify the event you reported.

We also use necessary technical and security information to help protect accounts, prevent spam or misuse, identify errors and keep ArenaLive functioning. Where Philippine data-protection law applies, processing must have an appropriate lawful basis, such as providing requested services, meeting legal obligations, legitimate interests where applicable, or consent when required. We do not use match browsing alone to infer personal gambling behaviour.

arenalive may set necessary cookies for authentication, preferences and secure sessions when you log in. Some cookies are required for account access, so blocking them can affect the service. Security, CDN or performance tools may use cookies or similar signals if those features are enabled.

If non-essential analytics or marketing tools are enabled, their use should be disclosed and any required privacy choices provided. You can manage cookies in your browser, although restricting necessary cookies may prevent some site features from working. If additional tracking is introduced, this policy and any required cookie notice should be updated.

We may use service providers that help operate website hosting, email delivery, content delivery, security and site administration. They may process only the information needed for their services, under applicable safeguards and agreements. Messages sent through our contact form are delivered to the configured support mailbox; they are not automatically saved as a arenalive contact-message database.

Basketball data sources such as TheSports and Kadario provide event information. Their role as sports-data suppliers does not by itself mean we send your contact details to them. We may disclose information where legally required or to protect users and website security.

We keep personal information only for as long as reasonably needed for its stated purpose, legitimate operational requirements, or applicable legal obligations. Account records may remain while an account is active or while retention is otherwise required. Support correspondence remains subject to the mailbox provider's retention and deletion settings.

Server logs, security records and temporary anti-spam data may have different retention windows based on our hosting, CDN and arenalive configuration. Contact form rate-limit records are designed to expire after a short period; this does not determine how long the delivered email remains in a mailbox. You may contact us to ask about the retention rules currently applied to a particular type of data.

We use reasonable technical and organisational safeguards to help protect information against unauthorised access, accidental loss and misuse. Our services rely on arenalive access controls, hosting and any security services enabled by the site operator. Access to support messages and account data should be limited to authorised personnel.

No website or email system can promise absolute security. Please choose a strong account password, keep your login details private and do not include payment credentials, identity documents or passwords in a general enquiry unless a secure, authorised process specifically requires them.

Under the Philippine Data Privacy Act of 2012, data subjects have rights that may include being informed, obtaining access to personal data, requesting correction, objecting to certain processing, and seeking erasure or blocking where the legal conditions apply. Other rights may include data portability, damages and filing a complaint with the National Privacy Commission.

To request access, correction or deletion, or to raise a privacy concern, email our privacy contact below. We may need to verify that a request comes from the appropriate person before acting. Some information may need to be retained where the law permits or requires it. If processing depends on your consent, you can ask how to withdraw it.

Match pages may link to verified official TV or streaming providers and other external sites. ArenaLive does not control those sites' privacy practices, subscription rules or tracking technologies. Visiting a third-party website may expose you to its own cookies, privacy policy and data collection. Please review the provider's terms and privacy notice before creating an account or sharing information there.

For questions about this policy, a request concerning your personal data, or an enquiry about our data practices, contact our privacy support address shown below. Where the site's verified operator or data-protection contact is supplied, it will also be displayed here.

We may revise this policy when the services we provide, our data processing or applicable legal requirements change. The Last Updated date identifies the published revision and is edited by our team; installing a new plugin version does not automatically change it. Material changes will be communicated when required by applicable law.